Terms and Conditions

These Terms and Conditions (“Terms”) govern the use of services, facilities, equipment, and premises operated by VRNexGEN (“Company,” “we,” “us,” or “our”). By purchasing tickets, booking sessions, entering the facility, or participating in any activity, you agree to be bound by these Terms.

1. ELIGIBILITY AND AGE REQUIREMENTS

  • Participants must meet minimum age, height, and health requirements posted at the facility or on our website.
  • Minors must have a parent or legal guardian sign a waiver and accept these Terms on their behalf.
  • We reserve the right to refuse service to anyone who does not meet safety or eligibility requirements.

2. ASSUMPTION OF RISK

  • Virtual reality activities involve inherent risks, including but not limited to dizziness, nausea, motion sickness, loss of balance, collisions, eye strain, or physical injury.
  • By participating, you voluntarily assume all risks, known and unknown, associated with VR activities and facility use.

3. HEALTH AND SAFETY DISCLAIMERS

  • Do not participate if you are pregnant or have conditions such as epilepsy, seizures, heart conditions, vertigo, severe motion sickness, or other medical conditions that could be aggravated by VR.
  • Participants must follow all safety instructions provided by staff.
  • We may remove any participant who appears impaired, unsafe, or non-compliant without refund.

4. WAIVER AND RELEASE OF LIABILITY

To the fullest extent permitted by law, you agree to release, waive, and hold harmless the Company, its owners, officers, employees, contractors, and affiliates from any claims, demands, damages, injuries, or losses arising from participation in activities, use of equipment, or presence on the premises, including claims based on negligence.

5. RULES OF CONDUCT

Participants agree to:

  • Follow all posted rules and staff instructions
  • Use equipment only as intended
  • Refrain from rough play, running, or unsafe behavior
  • Not damage, misuse, or remove equipment
  • Treat staff and other guests respectfully

Failure to comply may result in removal without refund.

6. EQUIPMENT RESPONSIBILITY

  • Participants may be held financially responsible for damage to equipment caused by misuse, negligence, or failure to follow instructions.
  • Lost or stolen equipment may be charged to the responsible party.

7. BOOKINGS, PAYMENTS, AND REFUNDS

  • All sales are final unless otherwise stated.
  • Late arrivals may result in shortened play time without refund.
  • No-shows forfeit the booking fee.
  • We reserve the right to cancel or reschedule sessions due to safety, maintenance, or unforeseen circumstances.

8. PHOTOGRAPHY AND VIDEO RECORDING

We may take photos or videos for promotional or operational purposes. By entering the facility, you grant permission for your likeness to be used without compensation unless you notify us in writing.

9. PERSONAL BELONGINGS

We are not responsible for lost, stolen, or damaged personal property. Lockers may be provided but are used at your own risk.

10. FOOD, DRINKS, AND OUTSIDE ITEMS

  • Outside food and beverages may be restricted.
  • Alcohol, drugs, or illegal substances are strictly prohibited.

11. INTELLECTUAL PROPERTY

All content, games, software, trademarks, and materials provided are owned or licensed by the Company and may not be copied, modified, or distributed without permission.

12. TERMINATION OF ACCESS

We reserve the right to deny or terminate access to any individual for safety, rule violations, or disruptive behavior.

13. FORCE MAJEURE

We are not liable for delays or failure to perform due to causes beyond our reasonable control, including but not limited to acts of God, power outages, government orders, or equipment failure.

14. GOVERNING LAW AND VENUE

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to conflict-of-law principles. Venue shall lie in the county where the facility is located.

15. DISPUTE RESOLUTION

At our discretion, disputes may be resolved through binding arbitration or small claims court, as permitted by law.

16. SEVERABILITY

If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full force and effect.

17. CHANGES TO TERMS

We reserve the right to modify these Terms at any time. Updated versions will be posted on-site or online and are effective immediately upon posting.

18. CONTACT INFORMATION

VRNexGEN
Address: 2510 Sand Creek Rd, Brentwood, CA 94513
Phone: 925-529-9988
Email: info@vrnexgen.com

19. ONLINE BOOKINGS & ELECTRONIC ACCEPTANCE

For online bookings made through the VRNexGEN website, acceptance of these Terms and Conditions is completed electronically.