FAQs
Age & Participation Requirements
Participants must be 8 years old or older to play. The facility reserves the right, in its sole discretion, to deny or discontinue participation if a guest is deemed unable to safely engage in the experience.
Some experiences may have minimum height, size, or physical requirements. Management reserves the right to restrict or deny participation at its sole discretion for safety reasons, including but not limited to size, health concerns, behavior, or ability to safely use the equipment.
Players under 13 must be accompanied by a parent or legal guardian. A signed waiver is required for all minors.
VR may not be suitable for individuals with certain medical conditions, including but not limited to seizures, severe motion sickness, heart conditions, or pregnancy. Guests participate at their own risk and should consult a physician if unsure.
Reservations & Booking
Advance booking is strongly recommended, especially for weekends, holidays, and large groups. Walk-ins are subject to availability. For booking please visit our Website.
Pricing & Payments
Pricing is based on session length, number of players, and selected experience.
We accept major credit and debit cards.
30 min Game package price is $54.99 for 2 players. Please go to our website for 30 mins package details.
60 mins Game package price is $109.99 for 2 players. Please go to our website for 60 mins game details.
Cancellations & Refunds
Cancellation and rescheduling policies vary by booking type. Please review our Cancellation and Rescheduling Policy.
All sales are final unless otherwise stated. Refunds are not guaranteed and are subject to management approval. Please review our Cancellation and Rescheduling Policy.
VR Gameplay Experience
Equipment & Safety
Yes. Staff may pause or end a session at any time for safety, rule violations, or equipment concerns.
Yes, you can wear glasses! Most glasses fit fine inside the VR headset. However, if you have larger glasses, they might not fit as comfortably. If possible, wearing contact lenses is a great option for added comfort!
Sanitization & Cleanliness
All VR headsets, controllers, and high-touch surfaces are cleaned and disinfected after every session using VR-safe, industry-approved sanitizing products. Disposable or washable face covers are provided as needed.
Food & Drink
Yes. Food and non-alcoholic beverages are permitted only in reserved event rooms for large gatherings.
No. Food and drinks are strictly prohibited in VR arenas and near VR equipment to ensure safety and protect equipment.
Please refer our Party Package guidelines for more details.
Events & Group Bookings
Yes. We offer packages for birthday parties, corporate events, team building, and private group bookings. Visit our Parties and Group Events page for details on what we offer!
Outside food and non-alcoholic beverages are allowed in reserved event rooms only.
Event staffing varies by package. Please contact us for details.
Waivers & Policies
Yes. All participants must sign a liability waiver before playing. Minors require a parent or guardian’s signature.
Our Terms & Conditions, Waiver, and Privacy Policy are available on our website. Or You can click on the link provided Privacy Policy. And Terms and Conditions.
Facility Rules & Discretion
Yes. Management reserves the right to deny or discontinue participation at its sole discretion for safety, rule violations, behavior, or inability to safely use the equipment.
Yes. Policies and procedures are subject to change without notice to maintain safety and operational efficiency.
Contact & Support
What are your typical hours?
Monday: Closed Open Monday for Holidays
Tuesday to Thursday: 3:00 pm – 8:30 pm
Friday and Saturday: 10:00 am – 9:00 pm
Sunday: 10:00 am – 8:30 pm
What is a VR arena?
A VR arena is an immersive entertainment experience where players use virtual reality headsets and equipment to play interactive games in a shared physical space.
Do I need VR experience to play?
No experience is required. Our staff provides instructions and guidance before every session.
Age & Participation Requirements
What is the minimum age to participate?
Participants must be 8 years old or older to play. The facility reserves the right, in its sole discretion, to deny or discontinue participation if a guest is deemed unable to safely engage in the experience.
Are there height, size, or health restrictions?
Some experiences may have minimum height, size, or physical requirements. Management reserves the right to restrict or deny participation at its sole discretion for safety reasons, including but not limited to size, health concerns, behavior, or ability to safely use the equipment.
Do children need adult supervision?
Players under 13 must be accompanied by a parent or legal guardian. A signed waiver is required for all minors.
Is VR safe for everyone?
VR may not be suitable for individuals with certain medical conditions, including but not limited to seizures, severe motion sickness, heart conditions, or pregnancy. Guests participate at their own risk and should consult a physician if unsure.
Reservations & Booking
Do I need to book in advance?
Advance booking is strongly recommended, especially for weekends, holidays, and large groups. Walk-ins are subject to availability. For booking please visit our Website.
Are game selections required at booking?
Yes. All games must be selected at the time of booking.
Can we change our game after booking?
No. Game selections are final once your reservation is confirmed. No changes or substitutions are permitted.
What happens if we arrive late?
Late arrivals may receive reduced play time or may forfeit their session entirely. Sessions cannot be extended due to late arrival.
How early should I Arrive?
Please arrive 15 minutes before your the start time for your game. Games begin exactly on schedule, and we don’t want you to miss a second of the fun!
Pricing & Payments
How is pricing determined?
Pricing is based on session length, number of players, and selected experience.
What payment methods do you accept?
We accept major credit and debit cards.
Cancellations & Refunds
What is your cancellation policy?
Cancellation and rescheduling policies vary by booking type. Please review our Cancellation and Rescheduling Policy.
Are refunds available?
All sales are final unless otherwise stated. Refunds are not guaranteed and are subject to management approval. Please review our Cancellation and Rescheduling Policy.
VR Gameplay Experience
How long is a VR session?
Session lengths vary depending on the package selected. Please check your booking confirmation for exact details.
Can we switch players during a session?
Player substitutions during a session are not permitted.
How many people can play at once?
The number of simultaneous players depends on the game and arena capacity.
Equipment & Safety
What should I wear?
Wear comfortable clothing and closed-toe shoes. Avoid loose accessories.
Will staff assist during gameplay?
Yes. Trained staff members monitor sessions and are available to assist at all times.
Can staff stop a session?
Yes. Staff may pause or end a session at any time for safety, rule violations, or equipment concerns.
Can I wear Glasses?
Yes, you can wear glasses! Most glasses fit fine inside the VR headset. However, if you have larger glasses, they might not fit as comfortably. If possible, wearing contact lenses is a great option for added comfort!
Sanitization & Cleanliness
How do you sanitize VR equipment?
All VR headsets, controllers, and high-touch surfaces are cleaned and disinfected after every session using VR-safe, industry-approved sanitizing products. Disposable or washable face covers are provided as needed.
Food & Drink
Are food and drinks allowed?
Yes. Food and non-alcoholic beverages are permitted only in reserved event rooms for large gatherings.
Are food and drinks allowed in VR play areas?
No. Food and drinks are strictly prohibited in VR arenas and near VR equipment to ensure safety and protect equipment.
Events & Group Bookings
Do you host birthday parties and corporate events?
Yes. We offer packages for birthday parties, corporate events, team building, and private group bookings. Visit our Parties and Group Events page for details on what we offer!
Can we bring outside food for events?
Outside food and non-alcoholic beverages are allowed in reserved event rooms only.
Do you provide party hosts?
Event staffing varies by package. Please contact us for details.
Waivers & Policies
Is a waiver required?
Yes. All participants must sign a liability waiver before playing. Minors require a parent or guardian’s signature.
Where can I find your Terms & Conditions?
Our Terms & Conditions, Waiver, and Privacy Policy are available on our website. Or You can click on the link provided Privacy Policy. And Terms and Conditions.
Facility Rules & Discretion
Can participation be denied?
Yes. Management reserves the right to deny or discontinue participation at its sole discretion for safety, rule violations, behavior, or inability to safely use the equipment.
Can rules change?
Yes. Policies and procedures are subject to change without notice to maintain safety and operational efficiency.
Contact & Support
Who can I contact for questions or special requests?
Please contact our team through our website or call the facility at 925.529.9988 for assistance with bookings, events, or accessibility questions.